Today started off bad then got worse. Nothing life threatening. It seems that the monthly member statement we send out was missing the last 3 days of entries and balances. Of course the service charges which are debited the last day of the month don’t show on the statement. So we had the challenge of deciding what to do. This is what we agreed upon.
1. A letter needs to go out to every member stating that there has been an error and that we will fix the missing entries by making next month’s statement inclusive of the 3 days missed in November.
2. The letter would be mailed out with the address on the envelope done with a label.
3. The letter would also state that members can come into the branch at any time for a corrected statement.
Will these steps be enough? Have we missed anything? Given that most members have Internet banking what is the real impact of an error like this? We have changed so many ways we have done business that the printed statement becomes a bi-product of a past age for some and for others still a necessity. There will be some members who will not notice the error because they never open the mailed statement.
We live in the best of times as well as living in the worst of times it seems. Maybe we live with too many variables and choices and the ability to decide what we want is so clouded by the variety offered.