Have been using Media Temple for a number of years and had absolutely great service. These last few weeks they made a major overhaul of their services and my email at blishen.ca is now non-operational.
It seems for the sake of expediency one must use SMS to contact them now, no website forms for support as in the past. Of course the response back is not in minutes but in hours. One wonders what do companies expect customers to do when companies make decisions that have such negative effects. It is painful to change but in the free market one still has that choice. Thankfully I still have my mac.com address.