I don’t usually get upset with bad service but today it was worse than bad.
I was at Chapters in Metrotown Burnaby BC to buy a book on baking. I had taken 4 books from the shelves and was looking for a place to sit to review the books. Every seat was taken. Every person in a seat had a single book that was being read. It didn’t look like they were going to give up their seat anytime soon. There was a lot of space on the side by the shelves so I sat down on the floor and began to look at the books. If I am buying a book on a subject I want to review it to get the right one. Within a minute an employee came up to me and said I couldn’t sit there, company policy, and I had to go to the far end of the shop to sit. I was about to tell him there was no space but he walked away. I picked up the books and wandered through the shop, once again no place to sit. I came back to the bookshelf area and put the books back. No luck in finding the person who originally told me I approached another person stating my problem. All that I was cited was it was company policy and sorry. I left the store not buying anything.
Chapters really didn’t want my business. No one that spoke to me wanted to help or discuss the problem. It was like a take it or leave it attitude. Sorry but with that type of service you couldn’t give me the book for free. You really need a few lessons on customer service. No way I am going back there.
When economic times get tough business is going to have to get better in so many ways to survive. It will probably be difficult to a large business like Chapters to key into this given their size. It will take a lot of work to change such a haphazard attitude towards service. Gook luck Chapters. Time to get better acquainted with someone else.