Our SMS/e-mail messaging product (MemberNote) is really taking off. I just noticed that our transaction counts for the month have climbed. It would seem that people will use their cards more if they feel secure. The other interesting comment from users is they love the messages because now if they loose their slips they still have a record. Taking it one step farther think of the paper that could be saved if you didn’t need that slip.
What is also interesting in the feedback are the ideas for added features.
– balances. What if you could push a message, for example just call a number, and have a text message with you current balance. We had thought about this but didn’t realize people REALLY want this.
– payroll deposits. Checking with the staff they say on certain paydays there are a lot of calls asking if their paycheques have been deposited. Why not just get noticed by SMS when it was deposited?
– postive option. It is something that larger institutions demand, the ability to accept any items that are attempting to clear their accounts. They want the final say. It is more a risk management thing to prevent fraud. But what if that was available to anyone when they wrote a cheque? You could be notified of the item and asked to authenticate it within a certain time frame with a unique passcode.
At this years meeting of all the credit unions in the province there were a number of credit unions asking about MemberNote. I work for one of the smallest credit unions in the province so having these humongous ones take notice of something like this is pretty nice. Hopefully others can get involved in using something like this. More than anything it needs to be a vehicle for creating what people want with technology they have.
The Vancouver Sun had a colour banner across the business section on Wednesday April 13th. That was a huge surprise. We were expecting nothing to be picked up by the press and if anything two small sentences on page 83 lower left hand corner.
To anyone with a Mac, the Tiger upgrade is well worth it. Spotlight finds everything you lost.
EOBR – end of business report