BarCampBankSeattle (BCBS) and the need for tattoos

Near the end of the Saturday session (someone correct me if I am wrong) we got into a great debate because of Jesse’s two teller conundrum. I mentioned that every GM should have the 7 Co-operative Principles tattooed to their butts. From that point it moved into some laughable circles. But the interesting point was that most did not know about these principles. Maybe they did, or had read them, but they weren’t at the top of my mind and I couldn’t repeat them verbatim. One quick point – on the link above there is a bold comment at the end “We embrace and live by these principles”. Wow, those are tattooing words!

Today I was looking at Denis Wymore’s home page and what is there — a note about her book “Tattoos: the Ultimate Proof of a Successful Brand”. This is now getting to look very different. Successful brands have tattoos but we who consider ourselves credit unionists can’t repeat a single cooperative principle. What does that say about our brand? We talked about creating a manifesto from the weekend’s meeting. Each of these principles could be wordsmithed into an understandable, concise language that would fit what we talked about. So here is one feeble attempt at it.
Open Membership – open to everyone willing to accept the responsibilities of membership. Since when did any of us hear of a “responsibility of membership”? What is it? Maybe we have been thinking to much of “me” and not enough of “we” when decided responsibilities.

– one member, one vote. Interesting. No proxies. Someone once told me there are 4 ways to make a decision

  1. Consensus, the best way but very time consuming and we never have time for something like this right?
  2. Compromise, the politician’s way when you get something, I get something and the guy at the end of the line gets nothing.
  3. Vote, yes our democratic principle that means those that have the biggest teams, armies or mobs get to decide usually with the big group controlling the agenda and deciding who gets #4.
  4. Crucifixion – I will leave it at that.

So which even if we do vote to make decision why does everyone feel like someone got dealt #4?

Democratic member control – members who actively participate in setting their policies and making decisions. Now there is a time bomb. Since when did any CEO and the senior VP team listen and act in direct concert with members in “setting their policies and making decisions”. We have listened to regulators, consultants, economists, politicians, bureaucrats, bankers (of course) and everyone who is NOT a member it seems, in setting policies and making decisions. Notice it says their policies. Policies of the individual and autonomous and system minded credit union.

In the next post I will pick up on a few more of these tattooable items.

 
   
 
   
 
   
 
   
 
   
 
   
 
   
 

Take the survey while sitting in a chair

One of the more frequent comments we hear from people who come to Mt. Lehman Credit Union is that “it really feels different here”. So you ask them how they came to that conclusion. They mention that while they were waiting they took a seat and noticed what was happening in the branch as the staff were working and the members were conducting business. They noticed how people were being served, how the conversations at the counter were taking place, how there was so much natural sunlight, and how it just felt good and friendly. This is the stuff credit unions are made of. Now how would you measure this? Again the question of how do you measure the quality of a business.

It got me thinking. How many businesses have chairs that you can park your butt down and just notice what is happening? Sure FI’s have seatting because there are always appointments. Our seats are also used if people want to sit while waiting for a teller. There is a device that alerts staff after anyone sits in the chair for longer than 47 seconds (just kidding). For some businesses it would be difficult to do this. There should be a law that any women’s shop have seatting available for husbands who will be there for awhile. But really if you as an individual were to measure if you wanted to do business with anyone, why not just be a silent sitter for 10 minutes and see what is going on. See if there truly is a unique experience there. How you view the experience is the active survey.

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